Phase I: Scheduling your assessment
Renaissance Roofing believes in the importance of having a Customer Care Representative (CCR) assigned to your project from the onset. The CCR will be your liaison throughout the Monarch Elite Process: answering questions, updating you on progress, and providing continuous feedback and results.
Your CCR will begin by asking you about the history of your structure and roofing system, and what plans you may have for the future. Based on this information, a Historic Roofing Specialist will be assigned to your project and a date will be set to perform our on-site Magellan Roofing Assessment.
After consulting with your schedule and defining the project’s urgency, we will prioritize our on-site visits to occur within two to three weeks of the assignment of your Historic Roofing Specialist.